Let me know if this is helpful to anyone who happens to stumble across this same issue. Not going to question the specifics or even what specific file/folder was causing the error, but all I know is deleting those preference/cache folders in my AppData folder worked for me. After deleting all three associated Acrobat folders (in Local, LocalLow, and Roaming), I re-opened Acrobat DC and Preflight was working. , and not only did I delete the folder in Roaming, but I went back to C:\Users\\AppData\ and also went into the Local and LocalLow folders, which both should have an Adobe folder containing a child "Acrobat" folder (probably more user preference and cache files stored there). I went into the article mentioned by AmaL. I noticed the issue persisted in this version as well, and came to googling for this issue and stumbled across this thread. I followed their instructions, and I ended up downloading version 2022.001.20117 via Adobe Creative Cloud Desktop as part of the enterprise account provided by my school. I had a different installation which had this problem and which I didn't want to renew, I figured I might as well switch over to my school's enterprise account. I was running into the same problem just today. Wondering if there's been an update with this issue from anyone else. If it still doesn't work, please remove the application using the Acrobat cleaner tool - reboot the computer and reinstall the application using the link. and see if that works for you.Īlso, please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check. Please try to reset the Acrobat preferences as described in the help page. Would you mind sharing the version of the application you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed go to Help > Check for updates and reboot the computer once. As described the preflight panel wont open and you have tried repairing and removing and reinstalling the application with no luck. You may upload the logs to Adobe Send and share the link with us via email (Forum Private message *): How to share a file using Adobe Document Cloud .Hope you are doing well and sorry for the trouble. Press Win+R and type "%LOCALAPPDATA%\CrashDumps" and press Enter You will see. Retry the scenario where Acrobat crashes. REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpType /t REG_DWORD /d 0x00000002 REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpCount /t REG_DWORD /d 0x00000040 Acrobat Standard does not include preflight or the other print production tools, even if you see the plugin (which may do some other jobs behind the scenes). REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v DumpFolder /t REG_EXPAND_SZ /d "%LOCALAPPDATA%\CrashDumps" 1 Correct answer Test Screen Name LEGEND, Acrobat PRO DC includes preflight you can use search in the tools. REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps" Run these four commands in a one-by-one manner: Please follow the below to generate the crash logs: Press 'Start' key and search for 'cmd'. In case of crash, it would be helpful if you can share the screen recording and crash dump from the system. For further investigation of the issue, I would need following information : Thanks for reporting the issue and apologies for the inconvenience caused.
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